Refund policy

At Luvina Lane, we want you to feel confident and happy with every purchase. If your order does not meet your expectations, we're here to help with eligible returns and refunds.

Please review the following policy carefully before submitting a return request.

1. Return Eligibility

We accept return requests within 30 days from the date your order is delivered.

To qualify for a return, items must meet the following requirements:

Be unworn, unused, and in original condition.
Include all original tags and packaging.
Be free from stains, odors, makeup marks, perfume, pet hair, or any signs of wear.
Be returned in a condition suitable for resale.

Items that do not meet these requirements may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Final sale or clearance items.
Gift cards.
Jewelry and accessories.
Bodysuits, lingerie, underwear, socks, and swimwear unless received damaged or incorrect.
Customized or personalized items.

3. Damaged, Defective, or Incorrect Items

Please inspect your order once it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photos showing the item and the issue.

After reviewing your request, we will provide the appropriate solution, which may include a replacement or refund.

4. Return Process

Before sending any item back, you must contact our customer support team for return approval.

Please do not send items back without receiving return instructions from us. Unauthorized returns may not be accepted.

Important Notice:
The address listed below is our business contact address only and is not our return address or return processing facility. Please do not send returned merchandise to this address.

Once your return request has been approved, we will provide the correct return instructions and return address.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error, such as:

Receiving the wrong item.
Receiving a damaged item.
Receiving a defective product.

We recommend using a trackable shipping service when returning items. Luvina Lane is not responsible for packages lost or damaged during return transit.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved:

Your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable.

7. Late or Missing Refunds

If you have not received your refund after the processing period:

Check your bank account again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

8. Order Cancellation

Orders may be canceled within 12 hours after being placed.

After this period, your order may have already entered processing or shipment preparation, and cancellation may no longer be possible.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Luvina Lane

Email: vip@luvinalane.com

Business Address (Not a Return Address):
66 Lemans Dr
Anderson, SC 29626
United States

Please Note:
The address above is provided for business correspondence only and is not our return warehouse or return processing location. Please do not send returned items to this address. Contact our customer support team first to receive return authorization and the correct return instructions.

Thank you for choosing Luvina Lane. We appreciate your trust and are committed to providing a smooth and enjoyable shopping experience.