Shipping policy

At Luvina Lane, we are committed to providing a smooth and reliable shipping experience. Every order is carefully prepared and shipped with attention to detail to ensure your purchase arrives safely.

Please review our shipping information below before placing your order.

By purchasing from Luvina Lane, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Most orders are prepared within 1–3 business days (excluding weekends and public holidays).

During holidays, promotional events, or periods of high order volume, processing times may be slightly extended. We appreciate your patience during these times.

2. Shipping Rates

Shipping fees are calculated based on your order amount and selected shipping method at checkout.

Standard Shipping

  • Orders from $0.00 – $49.99
  • Shipping Fee: $12.00

Free Standard Shipping

  • Orders of $50.00 or more
  • Shipping Fee: Free

Expedited Shipping

  • Orders from $0.00 – $99.99
  • Shipping Fee: $18.00

Free Expedited Shipping

  • Orders of $100.00 or more
  • Shipping Fee: Free

The final shipping cost will be displayed during checkout before payment is completed.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow time for tracking details to become active after your package has been transferred to the shipping carrier.

If you have any questions regarding your shipment, please contact our customer support team.

4. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your address before submitting your order. Incorrect or incomplete addresses may result in delivery delays, returned packages, or additional shipping charges.

Once an order has entered processing, we cannot guarantee that address changes can be made.

5. Shipping Restrictions

At this time, Luvina Lane does not ship to restricted locations, including:

  • Military addresses, including APO, FPO, and DPO addresses.
  • P.O. Boxes that cannot be serviced by our shipping carriers.
  • Locations restricted by applicable laws or carrier limitations.

If an order is placed with an unsupported shipping address, we may contact you to request an alternative address or cancel the order and issue a refund.

6. Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Carrier delays.
  • Severe weather conditions.
  • Holidays and peak shopping periods.
  • Customs inspections.
  • Incorrect shipping information provided by customers.

Luvina Lane is not responsible for delays caused by external circumstances, but we will do our best to assist with any shipping concerns.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

  • Your order number.
  • Photos of the damaged package or item.
  • A description of the issue.

Our team will review the situation and work with the shipping carrier when necessary to help resolve the matter.

8. Contact Us

If you have any questions about shipping or your order, please contact us.

Luvina Lane

Email: vip@luvinalane.com

Business Address (Not a Return Address):
66 Lemans Dr
Anderson, SC 29626
United States

Important Notice:
The address listed above is provided for business correspondence purposes only and is not our return address or return processing facility. Please do not send returned merchandise to this address. If you need to return an item, please contact our customer support team first to receive return authorization and the correct return instructions.

Thank you for choosing Luvina Lane. We appreciate your trust and are committed to providing a reliable and enjoyable shopping experience.